Refund policy

1. UAE visa applications

Your visa quote has two separate parts, and they are treated differently:

Government fees

These are set and collected by the UAE authorities, not by us. Once your application has been filed, the authorities do not return government fees — including when a visa is refused — so we can't refund them either. If we haven't filed yet, we will return any government fee you've paid in full.

Our service fee

• Before we start reviewing your documents: [full refund / refund minus payment-processing costs — owner to confirm].
• After we've started reviewing, but before filing: [partial refund amount or percentage — owner to confirm].
• After your application has been filed: the service fee is non-refundable, because the work has been done.
• If the visa is refused: UAE authorities make every decision and we can't guarantee approval. [Owner to confirm: whether any part of the service fee is refunded or credited after a refusal]
• If we make a mistake that stops your application from being filed, or we can't file it at all, we refund our service fee in full.

Applications delayed or refused because of missing, incorrect or misleading information from the applicant are not eligible for a refund of the service fee.

2. Trip plans (TARA FLY Basic & Premium)

Because our plans are personalized digital services, payments are generally non-refundable once we have started preparing your plan.

• If you paid and we have not started your plan yet, contact us and we will review your request for a refund.
• If we cannot deliver a plan you paid for, we will offer you a full refund.
• TARA FLY Premium is delivered within 3 business days after purchase and receipt of all necessary travel information. If we miss that window for reasons on our side, [owner to confirm remedy, e.g. partial refund or credit].

The Quick Plan is free, so there's nothing to refund.

3. Tara Work packages

• Tara Work Basic and Premium are personalized guidance services and are generally non-refundable once we have started preparing your materials or held your first consultation.
• If you paid and we haven't started, contact us and we will review your refund request. If we can't deliver, you get a full refund.
• Consultations can be rescheduled with at least [notice period, e.g. 24 hours] notice. A missed consultation without notice [owner to confirm: counts as used / can be rebooked once].
• Tara Work never guarantees a job, interview or visa, so not getting a job is not by itself a reason for a refund.

4. Tara Finds passes

Tara Finds Pass and Plus give time-limited access to job listings. Once access has been activated, passes are [owner to confirm: non-refundable / refundable within N days if unused]. Listings are shared for information only; we can't refund a pass because a listed employer did not reply or hire you.

5. Add-ons

Dubai Arrival Assist is a quote request only — nothing is charged on this website when you ask. If you go ahead after receiving a quote, the cancellation terms will be stated in that quote. UAE Visa Assistance inquiries are free; if you then apply, section 1 applies.

6. How to ask for a refund

1. Email hello@hellotarafly.com (or WhatsApp +971 55 932 1870) within [N days] of payment, with your name, the email you paid with, and your reference number.
2. Tell us briefly why you're asking. We reply within [N business days].
3. Approved refunds go back to the original payment method (card, GCash, Maya or GrabPay) through PayMongo. How long it takes to appear depends on your bank or e-wallet.

If something went wrong with a payment, please contact us before opening a dispute or chargeback with your bank — it's usually faster for everyone.

7. Your legal rights

This policy doesn't take away any rights you have under consumer protection laws that apply to you. If there is a conflict, those laws win. This policy forms part of our terms & conditions.